Service Quality And Customer Satisfaction In Hotel Industry Pdf

The hotel industry is highly service oriented as through the experiences customers form opinions by comparing the service encounters against their expectations. Abstract the purpose of the study is to examine customers perceptions of service quality in the hotels of himachal pardesh and haryana states. However in this study three most popular and quite complete models which are servqual holserv and lodging quality index are chosen for analysis.

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Service quality and customer satisfaction in hotel industry pdf. Ahmad 2013 very few has been done in the hotel industry khan fash 2014 and even fewer in the context of developing countries ramsaran fowdar 2007. A case of hotel industry in kenya. This study focused on service quality and customer satisfaction. Service quality customer satisfaction in hotel industry dr.

This study therefore attempts to fill the gap by investigating the impact service quality has on customer satisfaction in the hotel industry of a developing country ethiopia. To measure service quality and customer satisfaction in the hotel industry there are some models. Deepak gupta assistant professor department of commerce indira gandhi university meerpur rewari. This study attempts to identify the quality attributes of the hotel services.

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